TRANSACTIONS CONCLUDED THROUGH THE WEBSITE
Contracts for the sale of goods or services (referred to as “Products”) formed through the Website, or as a result of your visits to the Website, are governed by the Terms.
All such contracts are binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of any such contract, or any of your rights or obligations under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of any contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
CONDITIONS OF SUPPLY
You: You warrant to us that you are legally capable of entering into binding contracts.
Us: Bolt Beauty Limited is the supplier of the Products and any contract is made between you and Bolt Beauty Limited.
Availability: We will try to maintain up-to-date information on the Website about Product availability. However, all Products are subject to availability. If we cannot supply you with the Products you ordered, we will not process your order for that Product and we will inform you of this in writing (including email). If you have already made a payment in respect of a Product, we will refund you in respect of that Product in full as soon as reasonably practicable.
The contract between us: When you order Products, you are required to provide us with your email address. We will notify you to your email address as soon as possible to confirm that we have received your order. Such notification does not constitute acceptance of your order. We will confirm our acceptance of your order by notifying you to your email address that the Product has been dispatched (the “Dispatch Notice”). The contract between us will be formed upon us sending you the relevant Dispatch Notice.
We may choose not to accept all or any part of your order for any reason, including due to availability of the Product. We will not be liable to you or anyone else if we choose not to accept your order for any reason. If you have already made a payment in respect of a Product, we will refund you in respect of that Product in full as soon as reasonably practicable.
The contract between us will relate only to those Products which are confirmed in the Dispatch Notice.
Price: The price of a Product will be as quoted on the Website from time to time, except in case of obvious error. Prices are inclusive of UK VAT and any other sales tax applicable in the UK.
Prices are exclusive of delivery costs, which will be added to your order before your payment is finalised.
Prices do not include sales tax, import duty or any other charge imposed by any country other than the UK.
Prices are liable to change at any time, but (except in cases of obvious error) changes will not affect orders in respect of which the ordering process is complete.
Import duties: If you order Products from the Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which will apply to specified purchases made though the Website. Unless otherwise expressly stated, such codes may only be applied to purchases of full-price items and cannot be used in conjunction with other offers or discounts. Codes must be correctly entered at the checkout to be valid.
Only one discount code may be used per order. Discount codes may not be used against delivery prices unless otherwise stated.
You can pay by MasterCard, Visa credit, Visa debit, Visa Electron, Maestro, American Express, PayPal, Shopify Pay, Apple Pay, and Google Pay. In placing your order with a credit or debit card or by PayPal or Shopify Pay, or Google Pay, or Apple Pay you confirm that the card/payment method being used is yours and/or you are authorised to use it and that there are sufficient funds or credit facilities to cover the cost of any Products. We may obtain validation of your credit or debit card details or payment method details before providing you with any Products. All customers are subject to validation checks and authorisation by the card issuer/payment provider.
If the issuer of your payment method refuses to authorise payment, we will not accept your order or be under any obligation to deliver the relevant Products. We will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery of the Products ordered.
We are not responsible for your card issuer, bank or payment provider charging you as a result of our processing of your credit/debit card/payment method in accordance with your order.
Your credit/debit card or payment method will be charged promptly after you place your order.
If your payment is not received and you have already received the Products you ordered from us, you must pay for the Products or return those Products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect (or arrange for collection) the Products at your expense. We reserve the right to charge you for any and all damage to any Products that are the subject of an unpaid order.
Apple Pay is a trademark of Apple Inc.
Buy Now, Pay Later:
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we also offer you the following payment methods. When you pay via these methods, payment is to be made to Klarna.
- Pay in 30 days: The payment period is 30 days from shipment of the Products. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerland, and The Netherlands.
- Financing (Slice It): With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark, and Finland.
The payment methods Pay in 30 days, and Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Subject to availability, we will use reasonable endeavours to deliver your Products to you within the time stated for the delivery service that you selected. To reduce packaging waste, we have designed our packaging for our most common order sizes. This means that if you have ordered a large number of products you may receive multiple parcels. In these circumstances you will only be charged once for delivery.
The confirmation of dispatch (set out in the Dispatch Notice) will contain an “order tracking number” and a link to the website of our nominated courier so you can track the status of your delivery. Please note that sometimes it might take until the morning after you receive your Dispatch Notice for the courier’s tracking service to update (this is especially true if your Products are dispatched late in the day).
We aim to dispatch the goods as soon as practicably possible and in most instances (if the Product is in stock), this is within one working day.
Unfortunately, we cannot control courier services, their accuracy, or promptness with deliveries. Any dates specified for delivery should be approximate and we cannot accept liability for any losses, costs, damages, charges or expenses caused by any delay.
DELIVERY COSTS AND TIMINGS
Delivery charges for your order will be displayed on the order page before payment is requested. While we and our courier services will try to deliver your order within the timeframes specified, this cannot always be guaranteed.
Please note that we have to work to order cut-off times (we need to go home sometimes!). If your order is received after 3.00pm (UK time), it will be deemed to have been received the next working day.
RIGHT TO CANCEL
Under UK law, you have the right to cancel your order within 14 days following the receipt of your Product(s) and provided the Products have not been used or marked, and are in a resalable condition (i.e. in original form). Refunds for orders cancelled under the provisions of the Consumer (Information, Cancellation and Additional Payments) Regulations 2013 will be processed in accordance with your legal rights. You will receive a full refund in respect of that Product, and the minimum delivery charge. Refunds will be made to the original payment method.
This is not intended to be a full statement of all your rights under the Consumer Contracts Regulations. Full details of your rights under the Consumer Contracts Regulations are available from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
To arrange a return and refund following a cancellation of your order, please email us at firstname.lastname@example.org as soon as possible once you have decided you would like to cancel your order (you can do this before or up to 14 days after you have received the Product(s)). Please quote your order number in your email and the Product you would like to return. We will provide you with instructions for the return but please note that you will need to arrange to send us the goods (at your own cost and expense). Goods must be in their original condition and will be inspected on arrival.
FAULTY OR DAMAGED PRODUCTS
We want you to be happy with your Products and will do everything we can to help if there is a problem.
If any Product is damaged or faulty when delivered, we may offer an exchange or refund, as appropriate. If you believe a Product you have received is damaged or faulty, please email email@example.com and we will provide you with instructions for the return. We will make sure you are reimbursed for your costs of postage and return, if your Products arrived damaged or faulty.
Please note that nothing in this section affects your legal rights under applicable law.
In extremely rare circumstances, we may need to recall a Product. In such circumstances, you agree to cooperate with us and provide your reasonable assistance as required by us. The safety of our Products is paramount to us and we will take any events relating to a Product recall extremely seriously. Please notify us immediately at firstname.lastname@example.org if you suspect there is a possibility of a Product needing to become the subject of a recall.
From time to time, we may run competitions on or via the Website. Those competitions and your entry into them will be governed by separate competition rules.